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Select the nature of your problem:

Why am I being disconnected unexpectedly from your system?
Why does my modem connect at a speed lower than its highest speed (24k, 26.4k, etc.)?
My computer shows that I'm connecting at 57600 or 115200. Is that true?
Why am I unable to connect to your system?


Why am I being disconnected unexpectedly from your system?
There are several reasons that a user may be disconnected by our system. The most common reasons are:



Why does my modem connect at a speed lower than its highest speed?
The term "56k modem" is a bit misleading: what would be a more appropriate description for a modem would be "up to 56 kbps". The maximum speed of your phone line is a combination of many factors: the quality of the wiring of the phone connection, the distance between you and your phone company's CO (central office), the kind of switching equipment your phone company has you connected to, and the way the phone company is routing your call. When all is said and done, there are few areas that will get consistant 53kbps connections (the maximum allowed by the FCC). Something you can try is connecting to the different access numbers in your area (if any). The different numbers are configured to work better with certain modems than others, so you may notice a performance difference by doing so.


My computer shows that I'm connecting at 57600 or 115200. Is that true?
The CONNECT message that your modem reports can be one of two things. The first, known as the DCE ('Data Communicating Equipment') speed, reports the actual connection speed between the two modems across the phone lines: the maximum speed available with current modem technology is V.90, which can connect over normal phone lines at a maximum of 53000bps. However, your modem could instead be reporting the DTE ('terminal equipment') speed, the speed at which your computer is sending information to your modem. The DTE speed can be 19200, 38400, 57600 or 115200 on most machines.


Why am I unable to connect to your system?
There are many reasons that this could be happening, but here are a few things to check out:


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